Hotels come in all shapes and sizes, from small boutique hotels to large chain-brand hotels. The hotel manager is responsible for the day to day management and direction of a hotel and the staff that work there.
Hotel managers plan, oversee and ensure the smooth running of all of the hotel services, from reservations to housekeeping. They don’t just wander around the hotel checking that everything is being done and that guests are happy; hotel managers also have budgetary responsibilities and so need to have commercial awareness.
A lot of the work that a hotel manager does is office-based but a great deal of time will be spent with hotel guests and communication, diplomacy and patience are very important skills for anyone doing this job. If you wanted a career working in hotels abroad then being able to speak another language would be helpful.
It goes without saying that as a hotel manager you should expect to work some unsociable hours, including weekends, late nights and bank holidays and that you will be expected to dress smartly.
How to become a hotel manager
There are no set requirements for the role of hotel manager but you can expect employers to be looking for someone with at least an HND or a degree and experience.
It is possible to work your way up to the position of hotel manager from more junior positions and there are hospitality apprenticeships which offer a good way into the industry.
Some large hotel groups run management training programmes for graduates. These normally require you to have a 2:2 degree.
Job prospects and earnings
According to official labour market information, job prospects for hotel managers are looking good between now and 2022 and the average starting salary is anywhere between £20,000 and £35,000, rising to between £40,000 and £50,000 with experience.