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What are good customer service skills?

Everyone has a pretty good idea what bad customer service is like – whether it is being ignored as you wait to buy a drink while the staff carry on chatting, a problem not being fixed efficiently, or even an employee being plain rude to you. However, not so many of us give a thought to what makes good customer ... Read More »

How to revise


How to revise for A-levels and GCSEs Put down that highlighter pen and download a flash card app!!! Kate Newton tells you how to revise and how not to. Sorry to have to say this, but the latest in-depth research on how to revise says that the best revision technique is – wait for it – to plan and start ... Read More »

Speculative letters – employability skills

Speculative letters - employability skills-01

If you are looking for a job, limiting your search to looking at the ads in your local paper or the newsagent’s window just won’t cut it! Whether you’re after a part time or weekend job or a full time holiday job, writing a speculative letter applying for a job in the shop, pub, restaurant or business you want to ... Read More »

Volunteering abroad in Ethiopia

Volunteering abroad

Eliza Harry tells us how volunteering abroad in Central Ethiopia has made her question her values. For the past few years my school has run a trip to Central Ethiopia, giving us the opportunity to visit this diverse and developing nation, and to experience volunteering abroad in a town called Asella, a place renowned for its long distance runners. Last ... Read More »

The Duke of Edinburgh’s Awards programme

Young people today are growing up in a highly competitive environment and, when applying for jobs, it’s rare that a candidate is chosen just on the basis of their academic results. Employers are looking for more, to understand what candidates are like as people; do they work well as a team, show initiative and commit to a project?  The Duke ... Read More »

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